Transforming energy and utility processes – SIV Utility Services GmbH

Energy and utility leaders in Germany and Europe rely on SIV Utility Services GmbH to help them work better – and work differently. The company’s business processes help energy providers deliver superior customer service, improve business efficiency, and leverage consumer data and insights. How do they achieve this? By creating reliable and efficient relationships with people, customers and communities.

SIV Utility Services GmbH is in the business of making energy suppliers and utility companies work more efficiently, costeffectively and transparently. Well aware that the utilities industry (electricity, gas, water and waste water) is a dynamic sector, the firm helps clients meet community needs as well as their financial objectives. ‘Process efficiency is cost efficiency,’ is the firm’s credo. The German third-party business provider is a well-established and proven BPO (Business Process Outsourcing) and BPS (Business Process Services) partner. The company is committed to applying their enthusiasm and market expertise to working with people, projects, and organisations. Their outsourcing services range from energy management, IT solutions, accounting and billing services, to customer care.

Energy services for people

The company embraces the notion that both people and resources are the heart of their services. And this philosophy shows, both in their commitment to their region – as well as in the diversity and professional know-how of their employees, which range from energy consultants, IT and data managers, communication specialists, to accountants and service representatives. The team, made up of 65 people, is passionate about liaising with clients and their utility consumers.

”We are truly a team of specialists from the Baltic Sea. Our employees have many years of professional experience in the energy industry. They come from areas such as energy data management, accounting, billing, sales and market communication and process the supplier changes,”states CEO Jan-Hendrik Semkat.

A team of expert professionals

Headquartered in Roggentin, a town near Rostock on Germany’s Baltic Sea Coast, the company’s location alone predispositions its affinity for renewable energy. It comes as no surprise that water and energy providers make up a big portion of their industry partners. SIV Utility Services GmbH was founded in 2008 and is part of the German software and IT company SIV AG (CEO Jörg Sinnig). For 25 years, SIV AG has been partnering with both private and public utility enterprises – in Germany and abroad – and established itself in the international energy and water distribution market.

Jan-Hendrik Semkat, CEO of SIV Utility Services GmbH, explains that the challenges facing the German water and energy sector – and in particular the integration of traditional and renewable energy sources – are transformative but at the same time, bear many opportunities. To him, the Energiewende is more than an abstraction.

”Our employees experience the Energiewende, and the political and practical changes in how we produce and consume new energy everyday at their desks. Many of our colleagues have children and firmly support the expansion of renewable energies. It is an investment in our shared future. In the next few years, the energy market will be one of the most sustainable and profitable industries in Germany,”Semkat says.

Improving processes, dialogue and efficiency

At a time when utility companies around the world are looking for ways to respond to industry and market changes, while addressing the evolving needs of their customers, the German energy business provider can help these clients by offering competitive, efficient and reliable business solutions.

The company’s process services include: custom-tailored and individualised energy consulting for regional – as well as Germany and European-wide clients that includes accounting services, contract management, bill services, customer services, as well as the provision of Application Services (the implementation of IT systems, data management as well as market communications), Business Services (consulting with regards to energy providers and utility companies) and Business Process Outsourcing (the smooth integration and development of clients’ day-to-day operations, and customer care).

A growing service market

The German and European energy sector and, more specifically, its services market, is a growing terrain. And this growth is reflected in numbers. Last year alone, the firm’s employees managed more than 330,000 supplier messages, 166,000 metred reports on energy consumption (MSCONS messages), as well as more than 25,000 energy providers switches for five utility supplier clients. In all of these cases, SIV Utility Services GmbH delivered costeffective outsourcing and office functions for a number of high-level clients.

Third-party business provider

SIV Utility Services GmbH is well aware that power companies contend with many moving targets: customers, regulators, energy prices and so on. They also know that an effective outsourcing plan can help.The company works with a diverse range of clients – both public and private entities – across several industry sectors. Two recent examples of successful partnerships are the cooperation with the Stadtwerke Pfaffenhofen a.d. Ilm and the process services for Energiehaus Dresden e.G.

Strategic approach to business success

With their long-standing process expertise, efficiency and service quality, SIV Utility Services GmbH enable their partners to focus on details. Speaking metaphorically, the German services provider helps clients with perfecting their business choreography: “We take care of the messy part and duty so that our customers can have the freestyle. For municipal water utilities and energy suppliers, for example, we handle their daily operations and customer communication so that they gain peace of mind to carry out their projects and grow sustainably,” explains Jan-Hendrik Semkat. Combining a plethora of technical skills, expertise, industry knowledge and a holistic work philosophy, SIV Utility Services GmbH takes pride in accompanying their clients from the preliminary planning phase to the realisation and implementation of utility services in a changing energy market.

Text: Elisabeth Doehne | Photos: SIV Utility Services GmbH

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